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FAQs

1. When I finish donating. How do I proceed?
Please click "I have donated, Next" button after one minute, that's all you need to do
2. I have already donated once, but after updating and reinstalling the software, it prompts me to donate again. What should I do?
Updating and reinstalling the software is free. You don't need to donate again. Just wait one minute, then click "I have donated, Next" button, that's all you need to do
3.Destination file is not accurate when I use High-Speed mode to cut with Free Video Cutter Joiner, What should I do?
Please use No.2 Encoding mode, that's will be fine
4.video and audio is not synchronous when I use High-Speed mode  to cut with Free Video Cutter Joiner, What should I do?
Please use No.2 Encoding mode, that's will be fine
5.Destination file is not clear than source file when cutting video, What should I do?
Please use No.2 Encoding mode
6. Video size changed when I use Encoding mode to join, What should I do?
You can set parameter of video size, such as 1920*1080 etc
7. Destination file is not clear than source file when use Encoding mode to join, What should I do?
Please click setting button, then set the video quality, more large more clear
8.How to adjust video size when I use Encoding mode to join?
Click setting button then set parameter of video size, such as 640*480, 1024*768, 1920*1080 etc
9. Destination file is not fine when use High-Speed mode to join, What should I do?
Please use No.2 Encoding mode to join
10. Free MP3 Cutter Joiner failed when cut wav, aac, flac, ac3, wma foramt, What should I do?
Please convert to mp3 foramt first, then cut